Epson Printer Offline on Windows or Mac (Easy Fix)

Epson printers are widely used, but they may sometimes show the status as “Offline.” This can be frustrating, especially when you are in the middle of an important print job. However, there is no need to worry, as getting your Epson printer back online is a straightforward process. The following article explains how you can get your printer back online on Windows and Mac, which can solve the issue.

Cause of Epson Printer Going Offline

When your Epson printer goes offline, it means that the printer cannot perform any printing jobs. There are various causes of this issue, including:

  • Connection Issues: The connection between your computer and the printer can be affected. For example, if you unplug the power cord from your printer or the wall outlet or accidentally turn off your printer or computer, this may disrupt the connection.
  • Network Issues: A disruption in your Internet connection, for instance, due to a power failure, can lead to an error message regarding offline printers. The same applies to Wi-fi connections, as these are prone to disruptions as well.
  • Hardware Issues: The hardware part of your Epson printer may cause an offline state. The problem could be a bent, broken, or malfunctioning cable or adapter. Try replacing the power cord or cable and reconnecting your printer to the computer. If these don’t work, you may need to replace the entire printer.
  • Power Issues: Your printer may also go offline because of an interruption in the power supply. If this happens, you cannot print until the power is restored.
  • Driver Issues: You may need to update the driver of your computer and printer. Make sure that you download the latest version of your printer’s software.
  • Software Issues: There could be a problem with the software on your computer. For example, if your computer cannot detect the printer, try updating the motherboard drivers for your computer. An outdated or corrupted software, firmware, or print spooler can cause the printer to go offline.
  • Incorrect printer settings: Incorrect settings may cause your printer to go offline. For example, changing the setting for enabling the USB cable connection may result in offline status.

8  Possible Solutions To Get Your Epson Printer Back Online on Windows

1. Check Your Connection

If your printer is offline, the first thing that you have to do is check your connection. Make sure the power cord for your printer is plugged into an electrical outlet and that there is no damage to the cord.

Also, check the USB cable from the device to your computer and ensure it is connected properly. If you are using a wireless connection from your printer to your computer try using a wired connection.

Make sure you connect your Epson printer to a different USB port on your computer. For example, if you connect it to a USB 2.0 port, try connecting it to a USB 3.0 port instead.

Check if your router is properly connected to the power.

2. Restart Your Printer and Router.

Restarting your printer and router can help you get your printer back online.

Restart your printer by unplugging the power cord from the electrical outlet, waiting ten seconds, and then plugging it back in. Wait for the printer to boot up and check if it is online.

Restart your router by also unplugging it from the power cord, waiting ten seconds, and plugging it back in.

3. Check your printer status

If your printer is stuck offline for a long time, changing its status from offline to online may be a solution. To do this, follow the steps below:

  1. Open settings and click “Bluetooth and Devices” then “Printers and Scannerswindows printer offline mode
  2. Ensure that your Epson printer is listed there, along with its current status.
  3. If the printer is offline, click on it and choose “Hardware properties.” Windows printer Hardware properties
  4. On this page, ensure that the status of your Epson printer is set to online.  Check printer status on windows
  5. If not follow the message to fix this problem or run the windows troubleshooter

4. Run the Windows Troubleshooter

Windows has a cool feature called the windows troubleshooter which can fix a variety of problems on your Epson printer including if it is stuck offline. Here is how to run the windows troubleshooter.

How to run the windows troubleshooter for your printer

  1. Go to settings then Bluetooth & Devices 
  2. Now, go to Printers & Scanners then click on your printer
  3. Click  Run the troubleshooter and wait for it to detect the problems
  4. From there follow the steps prompted

5. Update Printer Drivers and Software

Your printer drivers may be outdated or corrupted. To resolve this issue, update the printer drivers and software by visiting the Epson printer support page, searching your printer model, and downloading the latest version.

Update Epson printer drivers

Go to epson priner support

In many cases, customers can resolve most printing issues by performing this simple process for getting Epson printers back online.

6. Check the Print Queue

Sometimes, there are printing issues because the print spooler cannot process all the jobs queued up. In most cases, you can resolve this issue by clearing the print spooler queue.

  1. Go to the Start menu and type “Services” in the search box.
  2. Click “Services” to open a list of common programs and services.
  3. Scroll down and find the printer spooler service.
  4. Right-click on “Print Spooler” and select “Stop. Stop printer spooler service on windows
  5. Check if the printer is back online.

You can also cancel any unnecessary print jobs and try printing again. To do this, follow these steps:

Clear print cue on windows

  1. Go to the setting and select “Bluetooth & Devices
  2. Click “Printers & Scanners” then on your Epson printer.
  3. Now, click “Open Print Cue
  4. This will open the printer queue, showing you all the print jobs waiting to be printed.
  5. Right-click on the print job you want to cancel and select “Cancel.”
  6. Repeat this step for any other print jobs you want to cancel.

7. Make Sure Epson Printer is set as Default Printer

You can do this by following these steps:

  1. Open settings and then Bluetooth & Devices.
  2. Click on “Printers & Scanners.”
  3. Turn off “Let Windows Manage My Default Printer”
  4. Click on the printer you are using and click “Set as Default.”

8. Troubleshoot Spooler Service

If your Epson printer is offline, you may need to troubleshoot the spooler service. The spooler service is essentially the main culprit behind a lot of printing issues. You can troubleshoot it by following these steps:

Restart the Print Spooler Service:

Reset print spooler on windows

  1. Go to the Start menu and type “Services” in the search box.
  2. Click on “Services” to open the Services window.
  3. Scroll down and find the “Print Spooler” service.
  4. Right-click on “Print Spooler” and select “Restart.”
  5. Check if the printer is back online.

Clear the Print Spooler Queue:

  1. If restarting the print spooler service does not resolve the issue, try clearing the print spooler queue.
  2. Go to the Start menu and type “Services” in the search box.
  3. Click on “Services” to open the Services window.
  4. Scroll down and find the “Print Spooler” service.
  5. Right-click on “Print Spooler” and select “Stop.”
  6. Go to the “C:\Windows\System32\Spool\PRINTERS” folder. C:\Windows\System32\Spool\PRINTERS folder
  7. Delete all the files in the folder.
  8. Go back to the Services window, right-click “Print Spooler,” and select “Start.”

How to Get Epson Printer Back Online on Mac?


If your Epson printer is offline on your Mac, you can try resetting the print settings option. Here are the steps to do so:


1. Resetting the Print System:

  1. Open System Preferences and select “Printers & Scanners.”
  2. Right-click (or control-click) on the Epson printer and select “Reset Printing System.”
  3. Confirm that you want to reset the printing system by clicking on “Reset” in the pop-up window.
  4. Wait for the process to complete, then try adding the printer back using the steps in the previous section.

2. Clearing the Print Queue:

  1. Open Terminal (you can find it in the utility folder within the Applications folder).
  2. Type the following command and hit enter: “cancel -a”
  3. This will cancel all print jobs in the queue.
  4. Try printing a test page to see if the printer is back online.

By resetting the print settings and clearing the print queue, you may be able to get your Epson printer back online on your Mac. If you still have issues, you may need to contact Epson technical support for further assistance.




If your Epson printer is offline on your Windows or Mac, there are several steps you can take to resolve the issue. This can include checking the printer’s connection, restarting the printer and computer, updating the printer driver, and resetting the print settings. By following these steps, you should be able to get your Epson printer back online and functioning properly. It is important to regularly check the status of your printer and troubleshoot any issues that may arise to ensure that it is working optimally and meeting your printing needs. If you still have issues, don’t hesitate to contact Epsons’s technical support team. They can help diagnose any problems and quickly get your printer back up and running.

Abdulla Zatar
About Abdulla Zatar

Hi, I’m Abdulla! Your go-to tech troubleshooter! Sharing my knowledge so that you can fix your tech issues with ease. Let’s make fixing things easy and fun!

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