Genie Garage Door Opener Troubleshooting

If you have been using a garage door opener for a long time, you must be acquainted with genie garage doors for their convenient and user-friendly designs.  Besides that, genie door openers are also known for their durability.

Like any other electronic device or gadget, you may find some issues with these door openers from time to time. There is a range of issues that are found on these door openers, and depending on the problem, you need to find the solution. Here, you will find some of the common issues and their solutions to the genie door openers that people have come across over time.

Genie Garage Door Opener Troubleshooting

Wireless keypad not working

Genie Garage Door Opener- Wireless keypad not working

There are remote control and a keypad in the genie garage door opener to operate. Sometimes, the remote control wears down after repeated use and a lot of users use the door opener with its keypad only. If you find your keypad in your genie garage door opener not functioning properly, here is what you can do to solve it-

Get the door opener at the ceiling.

Press the square button that refers to the program set and keep holding until you see the circuit led to light up. Then the oblong purple led light will flash, which indicates the programming mode.

You will find a small circle-shaped led light and a button labeled as “radio signal” and “learn code”.

Now press learns code button and keeps pressing it until you see the radio signal sign flashing.

Now press the rectangular button of your remote control. Now the purple button will keep on lit instead of only blinking.

Now press the button and you will see both the led lights lit up blue, and then it will switch off immediately. This process will calibrate the door opener to sync the device with the remote control of the door opener. Now you need to press that same rectangular button once more to operate the garage door.

Not responding to the transmitters

In this case, transmitters, aka the remote controls seem to be not functioning properly whereas the garage door opener responds to the wall switch. Sometimes, it can be an issue of loose wires.

But a lot of times the issue is caused by a barrier on the pathway of the infrared sensor, and thus, the signal from the remote control is hindered. The solution is quite easy in this case as all you need to do is to clear the pathway for that sensor and clean the screen or the glass protection with a piece of cloth.

If you find that there is more to this issue than the sensor failing to respond, then check if the sensor path is aligned and if this works fine. To do that-

  • Check the sensor alignment first. See if both the receiving and sending ends are responding to the remote control.
  • If both the red and green LEDs (source and sensor) are lit instead of blinking, the door should work properly.
  • If you find either or both the lights not lit, diagnose if there is any faulty fuse, circuit breakers, or any other problems regarding its power source. If the red light is the only one to be off. Then unplug once and plugin again.

If you find these steps not bringing any considerable outcome, then you might need to consider replacing the sensor for your garage door.

Door reversing while closing

You may find this issue occurring sometimes that the garage door reverses its pathway while closing the door. This is caused by the limit set as the open and close limits. Here, you need to adjust the limit by following these steps-

  • If your door opener unit is a screw-driver or chain-driver type, then set the limit close to the motor of the unit. This way, the door will close before it hits the panel. If you find that the unit has driven limits to adjust, then use a screwdriver to adjust the distance that your door has to travel to close it.
  • After you are confirmed about the limit set on the unit, calibrate the unit and fix any close-force settings as needed.

The door opens and closes by itself

The door opens and closes by itself

Sometimes, a short circuit makes your genie garage door open or close by itself. This short circuit may happen in either the remote control or the wall keypad. A short circuit sends multiple signals to the garage door commands, as a result, you may find your garage door opener function abruptly.

Here is how you can fix this issue-

  • Keep the batteries off from the remote control and leave it a distance from where the signal cannot reach the panel. Now try to operate the door opener unit with its wall keypad. If you feel it is functioning alright, then it is the remote having the issue. Otherwise, you need to fix the unit.
  • Noe removes the wall-keypad wire which you will find at the motor unit. You need to do this to ensure whether or not it is a short wire in the button. Now when you disconnect the wall keypad, use the remote control to check if it can operate the door openers. If this does not yield any result, you may need to replace the wires of the wall-keypad unit, then test the wall button wires. 

The door opener not responding neither the remote nor the keypad

The door opener not responding neither the remote nor the keypad

Before you conclude that your genie door opener needs repair, follow these steps to troubleshoot the problem-

  • First, check the keyless entry sensor and get within the range of the garage door opener. Ensure that nothing is blocking the sensor of the unit. Since most of the smart doors use a small radio to transmit the signal, a little distance will disrupt the signal transmission.
  • Now replace the batteries in your remote control, and check if it functions properly. If it does not respond, try to reprogram the remote and reset it. Often, after frequent use, the remote control loses its programming setting. You can also try to reset the unit before you reprogram the remote control.

The door does not open even when the motor is functioning 

Among all the issues and solutions suggested here, this one is relatively a rare problem people have come across. This usually happens if you accidentally pull down the red emergency release cord. This makes the garage door disconnected from your genie door opener. So, the garage door opener cannot open the door, however, you can open the door manually.

To troubleshoot, check if the trolly is disconnected. Then get the wire back to its place and connect the emergency cord back to the opener unit.

Genie Excelerator Series Error Codes:

You will find the Error Codes picturing LED light underneath the lens cover.

Genie Excelerator LED position

We’re talking about the ‘Status’ marked LED light here.

Error Code Via LED Indication Possible Component/s? What It Means Troubleshooting: To Do List
1 LED Flash, stopped, then 1 LED Flash again.
(Repetition of this event)
Motor Drive Board
Genie Excelerator motor drive board
Motor drive board is possibly intervened for any reason. * Reset the Genie

- Unplug to disconnect power
- You should wait five to ten seconds at this stage.
- Plug the genie again.

This should reset the device
- You will notice a slow 1st cycle.

* If the reset didn’t take place
- Examine entire door area. Check if it is set properly balanced. These Genie door openers can detect imbalanced garage door and show this error code.
- Examine the Motor Drive Board’s fuse.
- Examine if the cables are connected properly to the controller board’s connectors.
2 LED Flash, stopped, then 2 LED Flash again.
(Repetition of this event)
Controller Board
Genie Excelerator controller board
Controller Board is possibly intervened for any reason. * Reset the Genie

- Unplug to disconnect power
- You should wait five to ten seconds at this stage.
- Plug the genie again. This should reset the device
- You will notice a slow 1st cycle.

*If the reset didn’t take place
- Examine entire door area. Check if it is set properly balanced.
These Genie door openers can detect imbalanced garage door and show this error code.
- Examine the Motor Drive Board’s fuse.
- Examine if the cables are connected properly to the controller board’s connectors.
3 LED Flash, stopped, then 3 LED Flash again.
(Repetition of this event)
Machine itself
Over-cycled or Overheated * Let it be as it is.

Caution: DO NOT UNPLUG THE DEVICE. Allow 10 to 15 minutes for the body clock to provide more cycles. Five cycles/10 minutes is the optimal cycle rate.
4 LED Flash, stopped, then 4 LED Flash again.
(Repetition of this event)
Machine Settings
It is possibly changed wrongly. Faulty Forced Settings. * Correct the settings

*If the setting is correct but still the problem persists, examine the door for possible anomalies.
5 LED Flash, stopped, then 5 LED Flash again.
(Repetition of this event)
Safe-T-Beam
Genie Excelerator Safe T-Beam

Genie Excelerator Safe T-Beam position
It is not working properly Safe-T-Beam must be attached and installed properly. It closes the garage door.

*Conduct Safe-T-Beam Self Diagnostic System.
6 LED Flash, stopped, then 6 LED Flash again.
(Repetition of this event)
Wall Console
Genie Excelerator Wall Console
The Wall Console is malfunctioning *Examine the wires. Specially those connected to the wall console.

- Look for pinched wires. It might be under a rigid staple.
- Look for short wires.
- Don’t forget to check the powerhead connections.
7 LED Flash, stopped, then 7 LED Flash again.
(Repetition of this event)
Limit Switches
Genie Excelerator Limit Switch-Up
Up

Genie Excelerator Limit Switch-Down.jpg
Down
One of these or both are not working, my friend. These are most probably gone. But don’t haste and order one right away. Before-

Check The Wires! - Examine the limit switch wire. You’ll find it in between the terminals and the powerhead. - Search for anomalies under limit switch brackets.
8 LED Flash, stopped, then 8 LED Flash again.
(Repetition of this event)
Wall Console
It is locked, Vacation Locking Switch enables and in Locked state. You’ll find it on the wall console. Unlock it.

Genie Screw Drive Garage Door Opener Error Codes

Usually, you will find the Error Codes picturing LED light in the powerhead assembly. 

Genie Screw Driver LED location
Error Code Via LED Indication Possible Component/s? What It Means Troubleshooting: To Do List
2 RED LED Flashes, stopped, then 2 RED LED Flashes again.
(Repetition of this event)
Whilst the GREEN LED is always ON.
Safety reversing sensors
Genie Screw Driver Sensors
Maybe somethings in the way blocking the sensor signals. Check for any misalignment too. *Try these-

– Get rid of the obstruction if found.
– In case of no hindrance found, Fix the Safety Reversing Sensor alignment
– It is possible that the sensor itself is broken. You should replace it then.
2 RED LED Flashes, stopped, then 2 RED LED Flashes again.
(Repetition of this event)
Whilst the GREEN LED is always OFF.
Safety reversing sensors or wires. The system cannot detect the Safety Reversing Sensor. It is either disconnected or faulty.

The wires could be worn too.
*Check the wires

– Replace if worn,
– Reconnect them if they are alright.
– If the problem still persists, Safety Reversing Sensor is broken. You should replace it.
3 RED LED Flashes, stopped, then 3 RED LED Flashes again.
(Repetition of this event)
Whilst the GREEN LED is always ON.
Sefety reversing sensors We are sure that the safety reversing sensors are working perfectly but something is interfering with the signal Infrared signals near by is interfering with the signal. It is caused for
-Either it is in direct sunlight,
– Or, any infrared beam emitting device is nearby such as infrared sensing flood lights. Remove them from the adjacent premises AT ONCE! Or you will be executed.
3 RED LED Flashes, stopped, then 3 RED LED Flashes again.
(Repetition of this event)
Whilst the GREEN LED is always ON.
Receiver Control Board
Genie Receiver control board
It is probably gone. Vacation Locking Switch enables and in Locked state. You’ll find it on the wall console. Unlock it.

Genie Chain Drive or Belt Drive Garage Door Opener Error Codes

The LED can be located at the powerhead.

Error Code Via LED Indication Possible Component/s? What It Means Troubleshooting: To Do List
1 RED LED Flashes, stopped, then 1 RED LED Flashes again. (Repetition of this event)
Remote
Do not worry, the remote is not destroyed. It is just not been programmed yet. Program it! The user manual could help in this regard.
1 GREEN LED Flashes, stopped, then 1 GREEN LED Flashes again. (Repetition of this event)
The Garage door itself, Safety Reversing Sensors.
This signal means the garage door is not moving smoothly, the door travel components could be misaligned or faulty in any manner. Safety Reversing Sensors might be blocked. * Examine the garage door

- Upon releasing the emergency release, let the door travel carefully for finding any mishap. - Repair it if found any plausibility.

* If the door is perfectly operational. Check the Safety Reversing Sensors. - Find the thing that causing the obstruction and remove it immediately.

*If the problem is not the Sensor obstruction either, reprogram the door limits.
2 GREEN LED Flashes, stopped, then 2 GREEN LED Flashes again. (Repetition of this event)
Sensors, Bad wiring, Door travel programming
Sensors are blocked or misaligned Or, Powerhead wiring is damaged Or, Improperly programmed door travel limit; * Remove the sensor obstructions. Realign if there is no obstruction.

*Check the wiring, if no problem found, reset it.

* Reprogram the door travel limit first before resetting it.
3 GREEN LED Flashes, stopped, then 3 GREEN LED Flashes again. (Repetition of this event)
Garage door travel limit
Improperly programmed door travel limit Reprogram the garage door travel limit ClearReprogram
4 GREEN LED Flashes, stopped, then 4 GREEN LED Flashes again. (Repetition of this event)
Wall control
Genie Wall control
Wiring
Wall control is not working. Either the Wall Control itself; Or, The wall control wiring is destroyed. * First check the wire connection

– Look for misconnection. Maybe these are swapped while connecting.

* Now look for worn or torn wires.

– Replace them if found.

* If the wirings are okay, then the wall control is not working, replace it.
5 GREEN LED Flashes, stopped, then 5 GREEN LED Flashes again. (Repetition of this event)
Chain/Belt
Control Board
Genie control board
Control Board assembly
Too tight Failed control system * Fix the Chain’s tension or the Belt’s tension.

* If the chain or belt is not causing the issue, examine the control board assembly and change if needed.

Genie Garage Door Opener Error code for these specific models only

  • 2027
  • 2042
  • 2022
  • 2024
  • 1042
  • 1024
  • 1022

You can easily find the red and green LED lights on the garage floor facing powerhead.

Genie Some Model's LED position
Error Code Via LED Indication Possible Component/s? What It Means Troubleshooting: To Do List
RED LED Remains ON No physical component. Programming related error Incomplete Programming * Please complete the whole Programming procedure.

* If it isn’t working, try to reset the device.
1 RED LED Flash, stopped, then 1 RED LED Flash again.
(Repetition of this event)
Transmitter or remote It couldn’t quite learn everything yet, haha * Please complete the Garage door opener remote’s Programming.
1 GREEN LED Flash, stopped, then 1 GREEN LED Flash again.
(Repetition of this event)
Limit programming, Safe-T-Beam, Garage door path Safe-T-Beam sensor indicating obstruction going down. Or, There’s actually something laying on the garage door path, maybe? Or, Limit Programming is incomplete * First check if the limit programming is really completed or not.

* If Limit programming is alright, check whether there is really something blocking the garage door path or not.

* If none found, try to determine if the Safe-T-Beam sensor is ruined. Consider fixing it.
2 GREEN LED Flashes, stopped, then 2 GREEN LED Flashes again.
(Repetition of this event)
Limit Programming, Safe-T-Beam sensor, Other sensor alignments, powerhead wiring Incomplete Programming (Up yet not been set up) Or, Safe-T-Beam sensor maybe detecting obstacles Or, Sensors could be out of alignment too Or, Last and the most plausible problem here, the powerhead wiring is acting up. * Fix the limit programming if still yet not fixed.

* Check for any obstacles in the garage door path.
– if not found any then check the Safe-T-Beam’s condition.

* Fix the sensor alignments

* Check the powerhead wiring.
- Try to find any problem. If found, replace the cables.
- If you do not find any problem with the wiring, reconnect the connections. Most of the time it fixes the problem.
3 GREEN LED Flash, stopped, then 3 GREEN LED Flash again.
(Repetition of this event)
Limit programming Faulty Limit programming. It is probably set as backwards. * Reset the garage door opener limit programming.

– Clear the programming.
– Reprogram the limits.
4 GREEN LED Flash, stopped, then 4 GREEN LED Flash again.
(Repetition of this event)
Wall button connections, Wall button wiring, Wall button, Faulty Cable connection to the Wall Button Unit Or, Faulty Wall button wiring, Or, The Wall button itself is ruined * Check the wall button cable connections

– At the powerhead, reverse the wiring

* Check the wall button wiring for detecting any mishap happened.

* Check the wall button unit to see whether it is working or not.
5 GREEN LED Flashes, stopped, then 5 GREEN LED Flashes again. v(Repetition of this event) Chain/Belt 5 GREEN LED Flashes, stopped, then 5 GREEN LED Flashes again. (Repetition of this event) Chain/Belt

FAQs

Q: What is the reset button in the genie garage doors?

A: you will find a “program set” button in your genie garage door openers. If you want to reset your door opener, press and hold the button for 3 seconds or until the circle led lights up. There is another oval-shaped led that will flash purple after that. This will take it into programming mode, and now you can reset the door opener from there.

Q: What does the red light indicator in the genie garage door opener?

A: Usually, you will see the red led light flash up when the sensors of your door opener are not aligned. This might need a tightening action to resolve the issue. You just have to tighten the screw on the sensor bracket.

Q: Why isn’t the remote for the garage door opener functioning properly?

A: there might be a barrier in front of the infrared sensor of the panel of your unit for which the remote signals cannot be sent. Otherwise, the batteries might be old or there might be a circuit issue with your remote control.

Conclusion

As we always suggest, you should assess the symptoms and be confirm the actual issue before you go on and troubleshoot any issue. And for a simple, straightforward solution, always try to consult the user manual of your genie garage door openers to get the best solution possible. If the troubleshooting procedures involve too many technical details and you are not versed with them, asking for an expert technician from genie is the safest way to go.

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