How to reset Fitbit Versa

As a global brand, Fitbit is a well-known smartwatch manufacturing company. Wherewith all the smartwatches, there are some common issues, Fitbit Versa watches are not different. The best thing we can do to solve those problems is a reset.

Using Fitbit Versa Smartwatch? So, how to reset the Fitbit versa smartwatch? We have made this simple. Stay tuned.

Here we have provided all the reset processes for the Fitbit Versa models from 1 to 3.

Fitbit Versa

You may get so many smartwatch brands on a budget in the market. But when it is about budget, extra battery life, and performance, Fitbit versa wins the race. So, at an affordable price Fitbit device is more than enough. It has already launched its Verse 1, 2, and 3. And its upcoming model is the Fitbit Verse 4, which will come with more features.

Now here we are to give you proper guidelines regarding solving the problems with your Fitbit device. Moreover, if you face any issues with it, then restart/reset is the thing that can do to troubleshoot the problem.  

How to reset Fitbit Versa: Instruction And Troubleshooting Guide

how to reset fitbit versa

There are two types of reset you may follow. One is soft reset or restart, or reboot. And another one is hard reset/factory reset. In this portion, we will let you know both instructions to do restart and reset. Follow our steps accordingly to fix your problem.

Moreover, as you know, Fitbit Versa has 3 particular models. They are Fitbit Versa, Versa 2, and Versa 3. And reset process is almost the same for all. Let’s see how to do so.

To Restart Fitbit Versa:

  • Open “Setting”.
  • Scroll down and open “About” (for Versa 3, under the about option, there is the shutdown option)
  • Tap on the shutdown and confirm to turn it off.
  • Press and hold the right button for around 8 seconds to turn it on. (For versa 3 there is a haptic button on the left. Press this button).

To Factory Reset Fitbit Versa:

  • Open “Setting”.
  • Scroll down and open “About”.
  • Scroll and tap on the “Factory Reset”. 
  • Confirm to reset.

How To Reset Unresponsive Fitbit versa?

If your device is not turning on or the screen turns black, then you have to go with the physical buttons to restart and reset the Fitbit Versa.

To restart an unresponsive Fitbit Versa Smartwatch-

  • Press the left button and hold it for 10-15 seconds.
  • Once the Fitbit logo appears, release the button.
  • Now, wait for the restart process to be done.

To factory reset an unresponsive Fitbit Versa Smartwatch-

If your Fitbit verse is not turning, in that case, to do a factory reset, you need to do the process with the physical back button.

  • Tap and hold the back button of the watch for about 8 seconds.
  • Once the Fitbit logo disappears, release the button.
  • After 1-2 seconds, re-tap and hold the back button.
  • Once you feel a longer vibration, release the button.
  • Now, wait to initiate the factory reset.

What If Fitbit Versa won’t Reset?

If your Fitbit Verse is still unresponsive after trying all the ways mentioned above to reset, but it’s not even functioning reset process, follow the tips given below.

Ensure The Battery Is Charged

If the battery of your Fitbit versa is dead, then your device is not going to turn on. In this case, plug your watch with a charger and leave it for 2-3 hours. Once the battery is charged, it should turn on. Press the power button for 6-7 seconds to turn it on manually.

Ensure No Physical Damage

Is your watch broken or damaged somehow? If yes, in that case, it’s not going to perform. Take it to the Fitbit customer care or replace it. We recommend going with a new one. However, the Fitbit Versa 4 will probably be launched in August 2022. So you may wait until the release of Versa 4.

Contact Customer Service

If there is no hardware error with your Fitbit versa device, then the best thing you should do is contact customer service. Tell them about the issue. They will tell you what to do next.

Why should I reset my Fitbit Versa?

How to factory reset Fitbit Versa

After using a device for a long time, some issues happened with it. And we go for a restart or factory reset. Fitbit versa watches are not out of this scope. Moreover, some other reasons are also connected for doing reset Fitbit Verse. What are they? Let’s see.

Slow Performance/Hang

If your Fitbit versa suddenly performs slow or lags to do something, the reason is internal software glitches. After performing for a long time, for some junk files, this problem occurs. In that case, a reset work like a remedy. 

Not Turning On

If your Fitbit versa won’t turn on or the screen remains black, then you need a restart or reset to refresh the inner data.

Not Charging

The probable reason for not charging your Fitbit device is a power supply issue or connection issue. But if all the connection is okay, and still it’s not charging, then do a reboot or reset.  

Won’t Perform Properly

Sometimes, the Fitbit watch stops measuring heartbeat and other functions. You may see it won’t measure data correctly like heart rate and calories. Moreover, it may show the wrong date and time even after setting all functions properly. In that case, a restart or reset is a crucial step to do.

For Reselling

When you are going to resell your Fitbit versa to another buyer, you need to delete all previous data stored in it. In that case, a factory reset is a must. 

Frequently Asked Questions:

fitbit versa

What happens if I factory reset my Fitbit versa?

After a factory reset, all the stored data will be deleted that has not been synced to the Fitbit account. Moreover, it will reset all the settings of your device. So if you don’t want to lose your stored data, do a soft reset or restart.

How to set up Fitbit Versa after reset?

After resetting, you need to set up your Fitbit Versa again to sync with the Fitbit account. To do so-

  • Delete your Fitbit Versa from your mobile’s Bluetooth settings
  • Now, reboot your phone
  • Connect Versa with the charger and place it near the router.
  • Download the firmware using Wifi.
  • Now, open Fitbit mobile app and then log in to your account.
  • From the “Add a device,” choose Versa.
  • Say “Yes” when it asks, “Do You Want To Replace The Previous Device?”.
  • Finally, follow the onscreen instructions.

How to force restart my Fitbit Versa 2?

How do you reset the Fitbit versa 2 calories?

Press the back button of your watch and hold it for 10 seconds. It should reset the calories count automatically. However, a simple restart may help you in this regard.


Hopefully, you know how do you reset your Fitbit Versa device. Moreover, we have discussed some other related matters to use your device without any hassle after resetting. So get the reset done and use it.

Don’t forget to let us know how it turns out?

Abdulla Zatar
About Abdulla Zatar

Hi, I’m Abdulla! Your go-to tech troubleshooter! Sharing my knowledge so that you can fix your tech issues with ease. Let’s make fixing things easy and fun!

1 thought on “How to reset Fitbit Versa”

  1. This is my second Versa 2. The MTBF (mean-time-between-failure) for the first watch was approx. 1 year. The second Versa 2 failed after approx. 8 months of use. The first watch’s battery got very hot during the night and woke me up. The screen was very bright and I could not turn it off. It actually burned my wrist. It eventually went black screen and that was it forever. I contacted Fetbit customer service and they sent me a new watch after I sent them the old and failed Versa 2 back. The second unit worked fine for 8 months and then clock screen became locked in place. I installed another clock screen display and it worked OK for a couple of days but then it locked on the screen again, started having white line flashes, then white screens, and now it is black. I have tried all the suggested fixes with no success. Ever thing works OK in the back ground and syncs the data to my phone. But now just a bracket with a black screen. Contacted customer service and they offered a discount on a new unit. To be honest I am not sure I would buy anything from Google or Fitbit again. They have known there are issues with these watches for years and have completely ignored the firmware/hardware problems and customers. FYI, the issues is so wide spread that you can buy replacement screens from China on Amazon and eBay. Would appreciate any feedback from other Fitbit customer who might have similar concerns with these watches. Also, Fitbit is welcome to contact me.


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