Are you a spectrum internet user? If yes, you know that a dedicated authorized spectrum modem is mandatory for all spectrum internet users. But the thing is, all the users will face a common and widespread issue with their modem. It is “Spectrum Modem Online Light Blinking White and Blue”
Are you facing the same problem? Don’t worry. You are in the right place.
In this article, you will be given an in-depth troubleshooting guideline so that you can fix the problem yourself.
Before getting into the main portion, you must know that the ‘blinking’ itself is not a problem. It is an indicator indicating that there is something wrong.
So, to be able to properly understand everything stated here, we need to know about some problems which spectrum modem models only mostly face.
Spectrum modem models mostly faced problems and troubleshooting:
Either latest or old, every spectrum modem faces some basic and common problems. Most problems are connected.
- Physical Damage to the modem
- Slow speed of the Internet
- Power not showing or not turning on
- Light blinking problems
- Phone, DVD, TV, and other device connection issues
These all are some common problems of spectrum modem models. Although this article is about troubleshooting guidelines of online light blinking issues, in this portion, we will provide information regarding solving other issues of the modem.
- Firstly, confirm that your modem is not physically damaged. If it is damaged physically, you either repair its body parts or buy a new one.
- Secondly, check the cable connection. If there is an error, fix it.
- Thirdly, you may restart your modem by unplugging it from the power connection. Then it may solve the slow speed of internet issue.
- Fourthly, reset your modem. It will help by clearing the modem’s memory and turning it back to the default setting.
- Finally, contact customer service to repair your spectrum modem.
Online light Blinking of spectrum modem mainly happens for probable reasons if there is no physical fault. Such blinking is an ordinary matter for –
Either, there a diagnosis is in process.
Or, there is a firmware update ongoing.
It takes up to 20 minutes to set up a secure steady connection in both cases.
So here, Spectrum self-install online light blinking blue and white is common. Once it comes online, the modem will turn either solid blue or solid white.
But if after 20 minutes, your spectrum modem lights cycling is happening. That means your spectrum router is not connecting with the Internet. In that case, your modem cannot receive the signal from coax. And this problem may occur for some other reasons:
- When the modem is outdated.
- When the Internet around the modem is unavailable.
- When there are Cable or wiring issues.
- For ISP-related issues.
- For the incompatibility with LAN cable.
- For the overheating and lackings of airflow.
Before contact with customer service, there are some methods that you can try yourself to troubleshoot the online light blinking problem of your spectrum router.
Method 1: Check all connections:
Check all the ports and make sure they are properly connected to the cable. If any ports are loose and not getting attached to the cable, then unplug the Cable and connect to the port again.
However, if any ports are damaged, repair the port from either a spectrum technician or a local mechanic.
Method 2: Check all cables and wiring:
If all the ports are okay, then check all the cables. Repair the damaged cables (if any). Mostly the damaged coax cable is a reason for the online light blinking of your modem. That means your spectrum router is not connecting to the modem properly. Check the USB cable too. If you find your cables are so bent, you better replace those cables.
Method 3: Unplug and replug the router
It might be a reason why Spectrum router won’t go online, that your router is having a problem with the power supply. It also can be a reason for the blinking. To remove the problem, you have to turn off the router. Then unplug it from all sources of connection. After 5-10 minutes, replug with the connections. And then turn on your router.
Method 4: Reboot both modem and router
Rebooting both modem and router is another efficient solution to the online light blinking problem. Sometimes, your modem and router memory is filled with regular junk. So, you better reset or reboot both the router and modem to clean it.
To reboot the modem-
- Disconnect the modem from both the power source and coax cable
- Wait for 5 – 10 minutes.
- Reconnect the power source and coax cable again.
- Turn on the modem.
- Wait for 5 minutes to complete the reboot of the modem correctly.
To reboot the router-
- First, turn off the router.
- Then remove all adapters and cables from it.
- Wait for 5-10 minutes.
- Connect all power adapters and modem again
- Now, wait for another 5 minutes to be online.
Method 5: Check the power outlet
Cables and wiring are so complex in the power outlet that they might be damaged or torn.
If your power outlet is old and provides electricity all over your home, you better set up a particular Power Outlet for the router. So, either change the cable of the working outlet or change the outlet.
Method 6: Change the Coax wall outlet
Your coax wall outlet might be damaged due to any reason. And that could be a cause for why your spectrum router won’t go online.
Use a functional Coax Wall Unit. To set up the outlet contact a technician.
Method 7: Place router at constant airflow
Overheating of the router can also cause the online light blinking issue. So to avoid overheating, try to place your router where airflow is constant. Better you place your router at an outdoor ventilated place.
Method 8: Use Wifi Extender
To cover the Internet around your modem, you should use a Wifi extender. It will provide an additional area coverage of the Internet at your place. And the modem can quickly receive the signal.
Method 9: Check for an outrage
An outage of spectrum service is another common reason for the modem’s online light blinking issue. In that case, you can not do so much to fix it. It may cause either upgrading the network by ISP or any maintenance task. Even sometimes, technical issues may cause such outages in a particular area.
In that case, you have to wait until the problem gets solved by authority. After that, you may contact ISP to confirm whether there is an outage or not. Then you should contact spectrum customer service.
Method 10: Contact customer service
The last option you may try is to contact customer service to fix your problem. Call them and tell them about your situation in detail. They will help you to correct the problem. They may send their technician to see your problem and fix it.
If you still face the issue, go to the spectrum store, and they will solve it.
What if the spectrum modem is out of date and difficult to repair?
If your modem is totally outdated and physically damaged, there is less possibility of it being fixed. So, although you troubleshoot the modem somehow, it won’t perform great like before.
So, better you buy the latest spectrum modem.
How to self-install the spectrum router?
All you need to install the spectrum modem yourself is the self-installation kit. Then, after checking all the kit contents to spectrum modem hookup, you may follow the steps given below.
- Connect the coax cable to the modem and the outlet
- Connect one power cable to the modem and wait for 5-10 minutes. Once the online indicator turns solid, it means the power connection is made.
- Now connect the ethernet cable to your modem and the router.
- Then connect another power cable to the router. Wait for 10-15 minutes. Once the wifi status indicator turns solid, your router is ready to connect with your devices.
- Now connect your devices with your spectrum wifi network.
Installation of your router is done.
How to understand there is an outage?
- First, the sign of spectrum outage is the online light blinking blue and white of the modem.
- Second, you can’t access any internet service or online apps and software on your device.
- Third, your neighbors, connected to the same Spectrum from the same ISP, will face the blinking issue.
How to factory reset spectrum cable modem?
Press the reset button located at the back of the modem and hold for 10 -15 seconds. The modem will restart itself. All previous data of the modem will be deleted, and a factory reset will take place.
We hope that this article will help you solve your spectrum modem online light blinking white and blue. Not only for blinking but also for any other issues that occur, our methods, as mentioned earlier, will help you solve them. So before you buy another new spectrum modem, better you try all the methods. We hope it will troubleshoot your modem properly.